Your Benefit
Throughout your professional career you will encounter conflicts, for example due to different interests, goals, estimations, or expectations. Conflicts can originate from structural aspects like distribution of resources, from intrapersonal (individual) or from interpersonal (social) reasons. Many people avoid addressing conflicts or feel unsatisfied by the way they handle them. Rather than reacting on a purely emotional level, you can learn how to manage disputes and disagreements constructively and proactively, and to control your emotion and deal with the emotions of others.
In this course you will deepen your knowledge about conflicts, you will consider your own role in and contributions to conflicts, and you learn about possible alternatives to address conflicts in future.
Goals
Content
Methods
The course consists of a diverting mixture of trainer input, practical exercises, and self reflection. You will gain ideas about how to improve your own communication behaviour and already start practicing this. Also the online version is very interactive using zoom technology with a lot of small group work.